James Richards is a Senior Adoption Manager at intelliflo, where he has spent 18 years helping drive customer success across a range of roles spanning L&D, sales, and solution delivery. Prior to joining intelliflo, he spent a decade in financial services as a paraplanner and mortgage adviser. James is passionate about helping firms maximise the value of technology to improve efficiency and outcomes. Outside of work, he enjoys spending time with his family, particularly visiting theme parks.